🌸 Refund & Return Policy
At Glowara Aesthetics, your satisfaction is our top priority. We take pride in offering premium beauty and personal care products that meet the highest standards of quality and elegance. If for any reason you are not completely satisfied with your purchase, we’re here to help.
🛍️ Returns
We accept returns under the following conditions:
- Eligibility: Items must be unused, unopened, and in their original packaging.
- Timeframe: Return requests must be submitted within 7 days of delivery.
- Non-returnable items: Due to hygiene and safety standards, we do not accept returns on opened skincare, cosmetics, or personal care items unless they are defective or damaged.
To initiate a return, please contact our Customer Care team at support@glowaraaesthetics.com with your order number and reason for return.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Kindly include photos and your order number so we can resolve the issue promptly.
🔄 Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired product.
✨ Peace of Mind Guarantee
Glowara Aesthetics is committed to delivering beauty with integrity. Every product is carefully curated to ensure it meets our promise of quality, charm, and indulgence. If something isn’t right, we’ll make it right.